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Gather Feedback

A feedback survey is designed to collect feedback from clients about their interactions with a business. The feedback survey provide space for customers to voice their compliments, complaints, and suggestions. Feedback surveys help businesses improve the quality of their information, products, and services.

Keep Customers Coming Back

According to a recent feedback survey, only 8% of customer complaints were ever registered with a customer services representative-instead, 23% of complaints were discussed with employees, and a further 69% suffered in silence and did not tell anyone.

It's obvious that providing customers with an easy, quick platform to voice their feedback concerns is a crucial part of building long-term customers. In reality, satisfying and retaining current customers is 3 to 10 times cheaper than acquiring new customers.

Listening For Feedback

Using Survey Tool is significantly cheaper than phone or mail-out survey techniques-it's the best value feedback survey software available online. With Survey Tool, you can create a fully customizable feedback survey in minutes.

Send out your feedback survey to co-workers, friends, and family automatically by importing your contacts from any online address book like Gmail or Yahoo.

Use incentives to drive traffic to your feedback survey-Survey Tool includes a special feature to attach a reward code to the end of the survey, allowing respondents to receive discounts and prizes. Embed the survey in your website to generate even more traffic.

Start with a Plan:

Select a plan below to start making your surveys professional today!

Basic Annual

Best for individuals

$9/month

Billed annually at $108



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Create Free Acount Here!

All of your collected data is available for download as a PDF, link, or Data CSV. Once you've taken your survey live, Survey Tool automatically generates a link that you can use to distribute your feedback survey on Twitter, Facebook, or any popular media sharing website.

To get started, simply login to your account, click "Sign Up Today," enter your company or other relevant information, use one of our templates or write your own questions, and the feedback survey is ready to use!

Sources:
http://www.marketresearchworld.net/index.php?option=com_content&task=view&id=1617&Itemid=61

http://www.returnonbehaviormagazine.com/articles-of-interest/23-facts-about-customer-loyalty-and-customer-satisfaction-2.html

http://www.customer-satisfaction.com.au/CustomerSatisfaction.htm


Why SurveyTool?

  • Over 35 prewritten professional templates to get you up and running quickly
  • Add rewards automatically to incentivize respondents
  • Intuitive new survey design tools
  • Attractive Price Point - SurveyTool offers the best value for the price
  • Automatically distribute surveys on a weekly, monthly, or yearly basis.



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