Customer Survey Questions
Improving the Customer Experience is #1 Objective for Retail Financial Services | FC Business Intelligence Survey - customer survey questions
Sat, 25 Oct 2014 00:16:05 -0700
In a survey conducted by FC Business Intelligence in September 2014 of 150 participants in retail financial services, 87% believe that improving the customer experience is the number one objective in 2014 and 2015. However;...
Lileks: Survey says, er, hard to tell - customer survey questions
Thu, 23 Oct 2014 17:49:48 -0700
In college I had a temp job as a survey taker, calling people at random and bothering them with questions. In those days people always answered the phone, even if they were standing at the stove with a baby on one hip putting out a grease fire. Everyone picked up my call; few took the survey.
Helping your customers stay your customers - customer survey questions
Fri, 24 Oct 2014 00:02:36 -0700
I got such a positive response to my last piece (“How to Manage a Successful Relationship” on Oct. 10) I decided to expand on the topic this week. In particular, many questions came in asking about how to get started with the concept of Customer Success Management, or CSM.
How to Best Utilize Your Positive Customer Feedback - customer survey questions
Tue, 14 Oct 2014 12:00:00 -0700
To thrive in a competitive market, you must understand and highlight your company’s strengths.
Qlik Ranks First in Customer and Performance Satisfaction Among Large International BI Vendors in Largest Independent ... - customer survey questions
Wed, 15 Oct 2014 05:00:00 -0700
Qlik®, , a leader in data discovery, today announced that QlikView® ranked first in the customer satisfaction, performance satisfaction, production satisfaction, and considered for purchase categories among large international BI vendors in a comprehensive survey of companies using business intelligence software products.
Extreme Customer Expectations Have Gone Global - customer survey questions
Wed, 15 Oct 2014 07:04:00 -0700
SAN FRANCISCO, Oct. 15, 2014 /PRNewswire/ -- Lithium Technologies today released data from a global survey conducted by Harris Poll on behalf of Lithium Technologies, capturing the views of over 6,100 online adults in the United States, Great Britain, Australia, France, and Germany – shedding light on how the Internet is rapidly changing customer expectations and challenging companies to keep up ...
Apologizing Is Not Great Customer Service, Only Fixing the Problem Is - customer survey questions
Thu, 16 Oct 2014 12:30:00 -0700
Research shows people grow impatient repeatedly hearing "I'm sorry'' while waiting for a solution. Actions really do speak louder than words.
Teradata Survey Shows Marketers Struggle to Find Best Technology Path to Build Personalized Customer Relationships - customer survey questions
Tue, 30 Sep 2014 06:00:00 -0700
Teradata Survey Shows Marketers Struggle to Find Best Technology Path to Build Personalized Customer Relationships
FICO Survey: 30 Percent of US Consumers Receive Passing Grades When It Comes to Understanding Their Financial Rights - customer survey questions
Tue, 14 Oct 2014 05:30:00 -0700
In the survey, consumers were asked 12 questions about their banking rights. Consumers, who answered nearly 50 percent of the questions correctly, were also more satisfied and engaged with their primary banks than those who did not. The consumers who were most satisfied with their banks answered on average 47 percent of the questions correctly and the consumers who were most engaged with their ...
New Temkin Group Research Study Shows Companies Increase Spending on Voice of the Customer Programs - customer survey questions
Wed, 15 Oct 2014 05:30:00 -0700
WABAN, Mass., Oct. 15, 2014 /PRNewswire/ -- Temkin Group released a new research report, State of Voice of the Customer Programs, 2014. The research examines more than 200 large companies that have formal voice of the customer (VoC) programs and compares results to similar studies from 2011, 2012 and 2013. For the third straight year, Temkin Group found that an overwhelming number of companies ...