Customer Survey Questions
High-tech supply chains become more customer-oriented - customer survey questions
Mon, 10 Mar 2014 09:08:14 -0700
A UPS survey asked high-tech supply chains about customer service and how this relates to their supply chain principle, revealing that customer service is indeed an increasing priority but under cost and product quality considerations.
Qualtrics Unleashes New Research Suite Capabilities With Innovative Real-Time Survey Health Dashboard - customer survey questions
Wed, 19 Feb 2014 05:00:00 -0800
Enhanced capabilities include real-time monitoring of survey performance in the field, a one-click Net Promoter Score (NPS) feature to make it easier to gauge customer loyalty, and new SMS survey capabilities. Qualtrics Research Suite has long been the go-to online survey platform for organizations that need to collect, analyze and act on insights. Organizations around the world including ...
Turn Data into Happy Customers at Allegiance VoCFusion 2014 - customer survey questions
Wed, 12 Feb 2014 06:00:00 -0800
Voice of the customer , customer experience, survey, operations, marketing, research, human resources and services professionals will converge at VoCFusion 2014 on April 21 to 23, 2014, at the Bellagio Hotel in Las Vegas to learn how to capitalize on customer feedback and make decisions from big data.
24 Tips - The Ultimate Guide To Increasing 'Customer Satisfaction Survey' Response Rates and Customer Retention - customer survey questions
Thu, 27 Feb 2014 07:09:16 -0800
Research has shown that the two main reasons people participate in surveys: 1) they feel it will affect something they care about, & 2) they want to share their opinion with someone who will listen. These two points should drive the key principals to follow to ensure the highest level of participation and ultimately customer retention. (PRWeb February 27, 2014) Read the full story at http://www ...
10 Questions to Ask When Collecting Customer Data - customer survey questions
Tue, 18 Feb 2014 04:00:00 -0800
What business owners need to know about gathering, using and protecting customer information.
Bank customer's lawsuit raises questions about fraud liability - customer survey questions
Thu, 06 Mar 2014 06:36:16 -0800
The case of an Ontario man who was charged more than $80,000 on his credit card for purchases he claims he didn't make is raising new questions about the security of online and credit card transactions ...
Oakley earns 'B' in customer satisfaction - customer survey questions
Fri, 07 Mar 2014 18:25:25 -0800
Sampling of residents surveyed shows an uptick in
Only The Best Will Do When It Comes to Customer Loyalty - customer survey questions
Wed, 12 Feb 2014 05:12:36 -0800
Since 2009, we have found that average customer experience performance has been worth about 5 – 10 percent less in terms of key measures like ‘likelihood to remain/renew’, ‘to buy another product’ and ‘to recommend’ for companies each year in industries we have analyzed. At the same time, however, improving customer experience from average to ‘wow’ is worth 30-50 percent more in those same ...
2014 ICMI RESEARCH RELEASED: The Growing Need for Multilanguage Customer Support - customer survey questions
Thu, 27 Feb 2014 08:42:07 -0800
Are you speaking the language of your customers? In 2013 ICMI and Voiance Language Services launched “The Impact of Multilanguage Support on Customer Experience” survey… via Emag.co.uk
Supermarkets score high on customer experience - customer survey questions
Mon, 10 Mar 2014 12:58:55 -0700
Grocery stores have some happy customers. H-E-B and Trader Joe’s took the top two spots on the Temkin Group customer experience ranking. read more