Customer Survey Questions
CommVault Demonstrates Customer Support And Services Satisfaction Leadership Four Years Running - customer survey questions
Tue, 16 Dec 2014 05:30:00 -0800
TINTON FALLS, N.J., Dec. 16, 2014 /PRNewswire/ -- CommVault (NASDAQ: CVLT)today announced its continued industry leadership in technical support and services with a 97 percent customer satisfaction rating ...
Industry voice: Listen To Your Customers With Text Analytics - customer survey questions
Mon, 01 Dec 2014 09:31:57 -0800
Customer Experience Management, Voice of Customer, Survey Analysis, Customer Satisfaction are all internet buzzwords which loop back to one central concept – listening, acting, and then showing that you're acting on what you've heard. How can you hear customers (and then act) when you've got tens of thousands of of them? You can certainly survey them. You can ask them structured questions. You ...
Phone Trumps Online Options for Customer Service -- Even Amongst Millennials - customer survey questions
Mon, 24 Nov 2014 14:00:00 -0800
The use of social media and mobile apps for customer service has doubled since 2011, but according to NICE Systems' Global Customer Experience Survey, 88 percent of customers still elect to pick up the ...
5 Big Holiday Shopping Complaints - customer survey questions
Thu, 04 Dec 2014 05:30:00 -0800
ORLANDO, Fla., Dec. 4, 2014 /PRNewswire/ -- A new survey, The Holiday Shopping Experience: Customer's Viewpoint 2014 , conducted by CTS Service Solutions reveals how consumers feel about holiday shopping. ...
BTN's 2014 Airline Survey: A Clean Sweep For Delta - customer survey questions
Mon, 15 Dec 2014 08:22:32 -0800
Delta Air Lines further solidified its status as the darling of the U.S. corporate travel industry, as the carrier earned the top score in the BTN Annual Airline Survey for the fourth year in a row. Not only did Delta earn the top score from buyers in each of the 10 categories by which airlines are rated in the survey but the carrier also has gained ground against many of its competitors since ...
US Senator Al Franken unhappy with Uber answers on user data - customer survey questions
Tue, 16 Dec 2014 01:51:43 -0800
U.S. Senator Al Franken isn't satisfied with Uber Technologies' response to privacy questions he asked the ride service.
Phone trumps online options for customer service - customer survey questions
Tue, 25 Nov 2014 01:37:17 -0800
SINGAPORE -- The use of social media and mobile apps for customer service has doubled since 2011, but according to Nice Systems' (NASDAQ: Nice) Global Customer Experience Survey, 88 percent of customers still elect to pick up the phone and call.
Seek customer feedback - customer survey questions
Wed, 26 Nov 2014 11:19:46 -0800
Seeking customer feedback is a good way to get ideas for improving your business processes and customer service experience. Addressing customer feedback can help you build a loyal customer base that keep coming back!
Ovum sees organisations taking a modular approach to CRM - customer survey questions
Sun, 07 Dec 2014 14:55:04 -0800
Organisations that succeed with customer relationship management (CRM) recognise that value must first be delivered to customers before there is any hope of developing an enduring and symbiotic customer relationship, leading to high lifetime value and lower costs to attract new customers, according to Ovum’s recent report 2015 Trends to Watch: CRM.-
CrowdCare and Ingram Micro Mobility To Bring Wysdom Tech Support To More Mobile Devices - customer survey questions
Wed, 17 Dec 2014 04:41:06 -0800
Wysdom intelligent app-based platform to provide essential easy-to-use tech support for consumers. (PRWeb December 17, 2014) Read the full story at http://www.prweb.com/releases/2014/12/prweb12395846.htm