3 Fundamental Tips for a Well Designed Survey
Customer Satisfaction Survey
Customer satisfaction surveys are fast and easy ways to gather information about all aspects of the purchasing process and to discover how and where business can improve. An average organization loses about 15% of its customers every year due to dissatisfaction with the service experience. However, 95% of complaining customers will return their business if a company resolves the complaint instantly. Those complaints can be found and quickly resolved by launching a customer satisfaction survey.
A Customer Satisfaction Survey Can Help Customers
We've already covered that typical organization loses about 15% of its customers every year, but if this can be reduced to 10% the bottom line profits improve 35% to 85%.
Find out with a customer satisfaction survey what business services haven't met the expectations of the customers and which areas could potentially cause problems with clients in the future.
Once the survey responses have been collected and analyzed, apply the gathered data to service improvement and ensure that customers are satisfied and impressed.
Satisfied Customers Can Help the Company
Quick and inexpensive, customer satisfaction surveys can help your business or organization close the gap between a customer's initial expectations and their actual experience.
Satisfied customers are more likely to spread free advertising for your business through word-of-mouth, return and buy more, and remain loyal customers.
96% of dissatisfied customers will not return to your business, so resolving their complaints goes a long way to not only maintaining a clientele but also to spreading good news about a company.
Utilize Customer Satisfaction Surveys and Reap the Rewards
SurveyTool and Customer satisfaction surveys help companies and non-profits discover how customers found the business website or location, whether or not they would recommend the services to others, and what initial factors caused them to buy the products - all important factors in determining a company's success.
SurveyTool helps companies gather this important information quickly and easily by offering free, fully customizable customer satisfaction survey questionnaire templates for professional firms, product and service-based businesses, and nonprofits.
With this survey tool, businesses can collect information regarding overall customer satisfaction, response time, professionalism, and friendliness.
- Over 35 prewritten professional templates to get you up and running quickly
- Add rewards automatically to incentivize respondents Intuitive new survey design tools
- Attractive Price Point - SurveyTool offers the best value for the price
- Automatically distribute surveys on a weekly, monthly, or yearly basis