Customer Service Survey Questions | Customer Satisfaction Survey Questions - SurveyTool.com
CommVault Demonstrates Customer Support And Services Satisfaction Leadership Four Years Running - customer satisfaction survey questions
Tue, 16 Dec 2014 05:30:00 -0800
TINTON FALLS, N.J., Dec. 16, 2014 /PRNewswire/ -- CommVault (NASDAQ: CVLT)today announced its continued industry leadership in technical support and services with a 97 percent customer satisfaction rating ...
Industry voice: Listen To Your Customers With Text Analytics - customer satisfaction survey questions
Mon, 01 Dec 2014 09:31:57 -0800
Customer Experience Management, Voice of Customer, Survey Analysis, Customer Satisfaction are all internet buzzwords which loop back to one central concept – listening, acting, and then showing that you're acting on what you've heard. How can you hear customers (and then act) when you've got tens of thousands of of them? You can certainly survey them. You can ask them structured questions. You ...
BTN Survey: Buyers Value Pricing For Car Rental, Service For Chauffeured Transportation - customer satisfaction survey questions
Thu, 18 Dec 2014 04:02:36 -0800
Pricing is buyers' top priority with car rental suppliers, though for chauffeured transportation suppliers, service quality and security trumped all other factors, according to a new Business Travel News survey.
48 Electric and Natural Gas Utilities Named 2014 Customer Champions by Cogent Reports - customer satisfaction survey questions
Thu, 20 Nov 2014 07:13:00 -0800
Cogent™ Reports, a division of Market Strategies International, released a list of the 48 utilities it has named as 2014 Utility Customer Champions. Designees were determined based on in-depth responses from 40,000 residential customers of the 127 leading US electric and natural gas utility companies.
Phone Trumps Online Options for Customer Service -- Even Amongst Millennials - customer satisfaction survey questions
Mon, 24 Nov 2014 14:00:00 -0800
The use of social media and mobile apps for customer service has doubled since 2011, but according to NICE Systems' Global Customer Experience Survey, 88 percent of customers still elect to pick up the ...
BTN's 2014 Airline Survey: A Clean Sweep For Delta - customer satisfaction survey questions
Mon, 15 Dec 2014 08:22:32 -0800
Delta Air Lines further solidified its status as the darling of the U.S. corporate travel industry, as the carrier earned the top score in the BTN Annual Airline Survey for the fourth year in a row. Not only did Delta earn the top score from buyers in each of the 10 categories by which airlines are rated in the survey but the carrier also has gained ground against many of its competitors since ...
Aurico Ranked #1 in HRO Today’s Baker’s Dozen - customer satisfaction survey questions
Mon, 24 Nov 2014 01:12:56 -0800
Aurico Ranked #1 Overall and #1 for Quality of Service (PRWeb November 24, 2014) Read the full story at http://www.prweb.com/releases/HROToday/ScreeningProviders/prweb12347975.htm
Australia gets poor marks for connectivity satisfaction - customer satisfaction survey questions
Wed, 10 Dec 2014 14:51:58 -0800
Australians are the least satisfied mobile customers among nine developed and emerging countries surveyed in a Juniper Networks report.
Don't Drive Clients Away — 5 Tips B2B and B2C Companies Can Learn from Each Other To Improve Customer Experience and ... - customer satisfaction survey questions
Tue, 09 Dec 2014 00:40:57 -0800
Whether in corporate or retail, customers expect certain levels of service, or they will leave. Customer service, communication, insight, innovation and streamlined processes all factor into a positive Customer Experience. (PRWeb December 09, 2014) Read the full story at http://www.prweb.com/releases/Customer_Experience/Client_Retention/prweb12379601.htm
New KU research center analyzes customer data - customer satisfaction survey questions
Mon, 15 Dec 2014 05:48:42 -0800
In the past, if you wanted to know what your customers wanted, your best bet probably was to ask them, or maybe send out a survey.