Customer Feedback Form
A customer feedback form is designed to collect feedback from clients about their interactions with a business. The forms provide a channel for customers to voice their compliments, complaints, and suggestions. Gathering data from customer feedback forms helps businesses improve the quality of their information, products, and services. Improving the quality of service translates directly into efficient use of time and increased profits due to customer satisfaction.
Customer Feedback Forms Help Satisfy and Retain Current Clientele
Studies show that only 8% of customer complaints were ever registered with a customer services representative. Instead of reporting their grievances, 23% of customer complaints were discussed with employees and a further 69% kept it to themselves without informing anyone.
It's obvious that providing customers with a convenient, useful platform to voice their feedback concerns is a crucial part of building long-term clients.
Customer feedback forms are the outlet that customers can use to report their complaints and suggestions.
Retaining Old Customers is More Cost Effective than Finding New Ones
It is important to realize that satisfying and retaining current customers is 3 to 10 times cheaper than acquiring new customers. Acquiring feedback is one of the most important things a business can do.
The probability of selling service to a new customer is 1 in 16, while the probability of selling services to a current customer is 1 in 2.
Don't lose customers to issues that can be easily resolved, but were never expressed by the customer. Use a customer feedback form to start gathering information to improve your business and save money.
Customer Feedback Forms Allow a Company to Listen to Their Target Audience
With SurveyTool, customer feedback surveys are easy to set-up in minutes using ready-made templates or by designing an original survey with SurveyTool's simple and user-friendly interface.
Formulate questions that not only ask customers about their general opinions, but also ask them to include details and personal experiences.
After surveying customers for their thoughts and opinions, analyze the data and start incorporating their feedback into business improvement plans.
SurveyTool Makes it Easy to Utilize Customer Feedback Forms Continuously
Clientele will have more confidence in the products and services they experience when they realize that their responses logged on a customer feedback form are reviewed and used for improvements.
Once they know the survey questionnaires are contributing to the quality of their experience, they will be even more willing to respond to the next survey that is issued by a company.
SurveyTool helps a company take advantage of this contribution by offering users an automatic resend feature which allows companies to send out customer feedback surveys weekly, monthly, or yearly. Another feature that can be included with customer surveys is the data interpretation and analytics report that can be automatically sent to the user once they've made their survey live and the responses have been gathered.
Build a Customer Feedback Form with SurveyTool Today
Clearly customer feedback forms are useful processes to institute in businesses desiring improvement.
Since SurveyTool offers convenient free survey templates and features that make it easy to publish and advertise surveys and gather responses, the benefits of using customer feedback forms are within easy reach of business researchers.
Get started building a customer survey portfolio to figure out what works best for business using Survey Tool.
- Over 35 prewritten professional templates to get you up and running quickly
- Add rewards automatically to incentivize respondents Intuitive new survey design tools
- Attractive Price Point - SurveyTool offers the best value for the price
- Automatically distribute surveys on a weekly, monthly, or yearly basis